Courtney Langdon
Certified Knowledge Manager / Community Manager / Mentor / Writer
About Me
I am a Certified Knowledge Manager who has successfully launched multiple knowledge bases of 300+ articles and 75+ users within 1-2 months and a global knowledge base of 600+ articles and 1,500+ users within 3-4 months. I implemented knowledge strategies that resulted in my managing company-wide knowledge programs including new initiatives, maintenance and reporting, and a project calendar.
I have SaaS experience in global knowledge management and strategy, knowledge bases, online community management and engagement, content management, technical writing, training, problem solving, and process improvement.
I have built and managed knowledge bases and online communities in Bloomfire, Confluence, Salesforce, Zendesk, and WordPress. I have created and edited content in Notion and Zoho. I have supported systems for the public, customers, employees, and partners / third party vendors.
Testimonials
I want to say thank you for the amazingly helpful commentary you provided during the Quarterly. As a relatively new [employee], this was incredibly useful to me throughout the presentations and provided everyone with an immersive live-action learning experience. Thank you so much! You are truly awesome!
Knowledge creation and sharing is 1,000,000% better than it was in the pre-Courtney era. It is comforting to know she is in the background working on this every minute of every day.
You have done so much for advancing knowledge at (our company) – probably more than we all realize!
– Knowledge Management Specialist
I’ve learned so much from you about how to organize knowledge. Thank you!
– Technical Writer
You’ve really set us up for success with the Support and Product Knowledge Bases – thank you!
– Product Director
Thank you so much for all of your hard work towards this program, Courtney. It has been widely recognized and greatly appreciated!
– Client Success Manager
Courtney Langdon 